1. Introduction

The Radio Community (TRC) is committed to protecting your data subjects (company's directors, employees, officers, and all third parties i.e.; customers, consultants, suppliers, distributors, subcontractors that we engage in business dealings). This Privacy Policy safeguards your personal information when you visit our website or interact with us online. By accessing our website, you agree to the practices described in this policy.

2. Definitions

For the purpose of this data privacy statement:

  • You refers to our customers, consultants, suppliers, distributors or any individual interacting with us.
  • TRC refers to The Radio Community and its subsidiary network of community based FM radio stations as may be specified from time to time.
  • Personal data refers to any information of an identified or identifiable individual.
  • Data processing or processing refers to any means of collecting, usage or handling of personal data.

3. Collection of Information

While interacting with us on our online digital platform, or physical location, we collect and store data about you. This information is for the specified and legitimate purposes only. This data may include but is not limited to:

  • Name
  • Age
  • Gender
  • Identification number
  • Address
  • Phone number
  • Date of birth
  • Email address
  • Organization
  • IP address

We also collect personal data with your knowledge and consent when you do any of the following (the list is not exhaustive):

  • Register for any of our products or services i.e., The Radio Community, YouTube channel, social media accounts etc. or any of our network stations platform.
  • Give response or feedback to any of our online surveys, promotions, incentive based competitions or any other offers.
  • Subscribe to any of our products or services, SMS, access, visit or use any of our website or third parties.
  • Attend or register to any event, physical or virtual organized by TRC or its affiliates or partners.
  • Visit our premises, make any inquiries via phone or text, email or social media handle etc.
  • Interact with us as an agent or supplier or merchant or dealer as stated in this statement.

4. Use of Personal Data

TRC may use your personal data for the following purposes:

  • Complying with legal regulatory requirements by our legal advocate in any legal proceedings.
  • Processing or improving products and services that you have subscribed to or from third parties.
  • To contact you by email, calls, SMS, or any other form of communication in response to your inquiries, product and service updates or notifying you of any relevant information.
  • To provide you with news and updates and general information about our products and services.
  • For research, product developments and other related statistical purposes.
  • Provide aggregated data (individual data that may identify you) to third parties for scientific and research purposes.

5. Personal Data Retention

TRC will retain your personal data only for as long as is necessary for the purposes set out in this privacy statement. We will also retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable South Sudan laws), resolve disputes, and enforce our agreements.

TRC will also retain usage data for internal data analysis purposes. Usage data is generally retained for a shorter period except when this data is used to strengthen the security, prevent fraud, or to help improve the functionality of our website or where we are legally obligated to retain this data for a longer period.

6. Personal Data Disclosure

In case of any request to disclose personal data, TRC shall review the request in accordance with the applicable law and regulation to determine whether to disclose the requested information or decline the request. Disclosure of personal data can be done to:

  • Regulatory authorities, law enforcement agencies, courts and statutory authorities in accordance with the applicable lawful mandate.
  • Our subsidiaries, associates, and partners, developers who deliver TRC products and services.
  • Research partners.
  • Any other legitimate party as deemed necessary by TRC.

We may require you to opt in or give any other form of consent before we send any promotional or marketing messages. TRC provides you with an option of opting out from our promotional and marketing messages by writing to us or unchecking relevant boxes on the website.

7. Cookies & Similar Technologies

Whenever you visit our website, we may store information using cookies to enable us to better your experience whenever you visit our website. The data gathered is non-personal such as IP address, pages visited, date, and time and successful delivery of pages.

We may also provide hyperlinks to other websites or locations on the internet linked to third parties not affiliated or related to us to enhance user experience and are for information purposes only. When you click a hyperlink, you leave the TRC website and you will be subject to the terms and conditions, policies and practices of the third party that you may choose to visit.

8. Personal Data Security

TRC values the security of your data hence we have put in place technical and operational measures to safeguard the integrity and confidentiality of your data. Such controls are physical and environmental security access controls, information classification, encryption and monitoring and compliance. We use secure hosting, access controls, encryption where possible, and staff confidentiality obligations.

9. Transfer of Your Personal Data

Personal data is processed at the organization's operating offices and in any other places where the parties involved in the processing are located. In cases of data transfer, TRC will take all steps reasonably necessary to ensure that your data is transferred securely and in accordance with this privacy statement and no transfer of personal data will take place to any organization or country unless there are adequate safeguards and measures in place to protect your privacy.

10. Your Privacy Rights

You have rights under the applicable laws in relation to your personal data as outlined below:

  • Right of access: Right to request information on which personal data relating to you has been collected, stored and for what purpose.
  • Right to rectification: Request to make correction, or deletion of your personal information or rectify incorrect or incomplete information.
  • Withdraw your consent: You have the right to object to the processing of your personal data at any time. We may only continue to process your data if we have a legitimate or legal reason to do so. TRC's legitimate interest in media operations, and compliance with South Sudan transitional constitution of the republic as amended and other relevant privacy protection laws.

11. Sharing of Personal Data

We may share your data with technical service providers, project partners, or lawful authorities when required. We do not sell or rent your personal data.

12. Links to External Websites

TRC is not responsible for the privacy practices of external sites linked from our website.

13. Children's Privacy

We do not knowingly collect information from children under 18 without parental consent.

14. Contact Us

The Radio Community (TRC) Head Office in Juba located at Plot No.1, Block II, Nyakuron South, off Trojan Petroleum Enterprises Limited custom – Jebel road and opposite JICS radio, South Sudan.

15. Updates to This Policy

We may update this Privacy Policy periodically and reserve the right to do so. The updated changes to our privacy policy will be posted on this page.